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We Share Awesome

Posted by Ms. Devra L. Thomas, Oct 01, 2012 3 comments

Devra Thomas

How do you keep your audiences coming back for more? World-class art? A triple-digit marketing budget? How about making friends with them and creating an awesome experience from the moment they enter your space to the second they exit?

Scott Stratten, in last year’s NAMP Conference keynote speech, said, “We don’t share brochures. We don’t share logos. We share awesome. We share experiences.”

How is your organization crafting the total experience for your audience, or is it? Too often in the administrative world we get caught up in the questions of how we find new audiences and how we get those audiences to give us more money.

Those are valid questions, but exist in the before and after of the actual art experience. As administrators, we need to be more concerned with the “during” portion of the audience member’s visit, as this is the best time to turn them into friends. The customer’s personal experience with our organization does not begin when the lights go down, or when they stand in front of a painting, it begins the minute they pick up the phone to buy tickets or they step in the door for the show. It doesn’t end with the applause; actually, the goal is for it not to end, but to grow into a personally (and, yes, financially) valuable relationship.

Yes, the art itself is of the utmost importance. You don’t go to a restaurant, have a bad meal and exceptional service, and say, “Oh, I have to go there again, the food was awful, but that waiter!” But the reverse is often true: you can partake of a wonderful meal—or show—and have terrible service but go again because the product was good.

Imagine what would be said about your organization if you combined your great art with exceptional service: “I love coming here because you’re all always so friendly.” Or “I feel like I’m part of the family and wanted my friends to meet you.” Crafting an exceptional customer service mindset within your entire organization is the fastest way to start creating those awesome experiences that your audiences will share.

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Getting the Most Out of Gen Y

Posted by , Oct 01, 2012 5 comments



Amelia Northrup

For decades, the arts industry has chased new audiences, especially younger audiences. Today, that chase is directed at the largest population under 30 years old in human history. It’s little wonder that Gen Y (born 1981–2001) is a hot topic for arts marketers.

As a data-informed member of Gen Y, here’s a take on my generation of arts consumers.

We curate our lives. For as long as we’ve been consumers, we have always had access to Google and Amazon. Search is our way of finding out anything and everything we want to know. We are the generation of the long-tail. This means we have had access to more variety of art, music, performances, and consumer products than any other generation in history.

Because we have access to virtually everything, we take pleasure in exploring the original and local and not just mass-market products and experiences. The data backs this up; an Edelman Digital study found that 40% of Gen Y participants preferred buying local, even if it meant paying more than a mass-market product.

Beyond buying local, the exploration of everything available in the marketplace has led to a culture where we curate our lives. The rise of personal curation—selection of exactly what we want from all that’s available—is evident in the recent popularity of Pinterest.

We spend on what we value. Gen Y is often characterized as cheap. There’s good reason for our cost-consciousness. Gen Y paid much more for college than previous generations and now has record levels of student debt. We face an unprecedented labor market that has offered us more unemployment and underemployment than under-30s of nearly any previous generation.

In light of our generation’s thriftiness, the Edelman study’s spending metric suggest that a cheap price is not our only motivation to buy. Warren Buffet once said, “Price is what you pay, value is what you get.” Price and value are connected for Gen Y.

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Seal the Deal, Break the Barrier, Stop the Churn!

Posted by Alison French, Oct 01, 2012 0 comments

As the 2012 National Arts Marketing Project (NAMP) Conference: Getting Down to Business quickly approaches, we are taking some cues from creative business leaders, entrepreneurs and change agents. And that is exactly how I would describe our keynote speakers – Rohit Bhargava, Eric Ryan, Nina Simon, and the musical collective cdza:

What better way to kick off a meeting about audience engagement, communications, and revenue generation than with an online discussion with you and 25 top marketing practitioners and consultants in the field?

Join us here on ARTSblog for a dialogue on the broad landscape of arts marketing, technology, and audience development. Bloggers include David Dombrosky, Clay Lord, Jill Robinson, Nina Simon, Adam Thurman, and many others.

From October 1-5, join us as we wrestle with and ponder on such questions as:

•    What new strategies are you utilizing to broaden your audience and build business?
•    How are you using ROI analysis in your marketing campaigns?

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The Arts Mean Business on the East End of Long Island (from The pARTnership Movement)

Posted by Stephanie Smith, Sep 27, 2012 0 comments

Stephanie Smith

Last week, we packed out a partially restored 1930s single-screen movie house in our town’s up-and-coming downtown area. How did we do it? Three simple words: Arts Mean Business.

We, being East End Arts, a nonprofit community arts organization out in eastern Long Island, operating a School of the Arts, an art gallery, and presenting a variety of events and programs to promote the arts year-round.

"Arts Mean Business" was a forum that we presented for the region’s arts and business leaders: we invited business owners, artists, local government, arts organizations, community leaders, nonprofit organizations, and community members to the seminar with keynote presentation and panel discussion by notable arts and business leaders demonstrating the value of partnering with the arts to strengthen the economic vitality of Long Island.

We weren’t so sure how the community would respond to this sort of forum, but the immediate responses to our first marketing efforts proved that it would be a successful venture and indeed it was.

"Arts Mean Business" completely sold out—we were thrilled to learn that our local community wanted to know what we had to say about a very important topic: partnership between the arts and business communities of all shapes and sizes.

The group of 150 attendees represented a great sample of the people we were hoping to reach. It was really a 50/50 crowd of arts people and business people, with a few government officials in the mix.

We are so grateful that our friends at the Suffolk Theater agreed to host us in their space. The 1930s art deco-style theater has been closed since the 1980s, but is in the process of being restored with the goal to open by the end of 2012.

Guests were excited to see the majestic and historic space and meeting there really spoke to the creative process—and the endless possibilities for the future of our downtown area on the rise, and for the economic strength of all of Long Island. 

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Keeping the Arts in Public Schools

Posted by Adriane Fink, Sep 26, 2012 0 comments

KRIS Wine Art of Education contest

It's a favorite time of year for students, teachers, and parents as the weather finally cools, leaves begin changing, and pumpkins pop up on every corner. Oh, and students across the country make the daily trek back to school.

For 16 lucky schools, those students and arts teachers can add a little more bounce to their steps. Last fall, consumers and arts advocates selected 16 grant winners by voting for their favorite K–12 public school during KRIS Wine’s Art of Education contest.

$25,000 was disseminated to schools all over the country to be used for arts programming. From Washington to Michigan and L.A. to Georgia, funds are being used for a wide range of projects. In an era where funding for strong arts programs consistently fall by the wayside, every extra dollar helps.

For the following schools KRIS Wine’s investment has made all the difference:

Kenmore Elementary, Kenmore, WA
Kenmore Elementary was the top awarded school in the KRIS wine “Art of Education” program. “We believe the money will greatly help us in continuing to provide an enriching educational experience,” said Principal Steve Hopkins. Kenmore Elementary plans to use the grant to host an artist-in-residence for the entire 2013 school year to conduct a series of visual art lessons with 500 students in its K–6 classes.

Lake Ridge Elementary, Magna, UT
Lake Ridge Elementary was able to fund costumes and scenery for The Avalanche, an opera created entirely by fourth grade students. The opera took the class nearly the whole school year to organize from writing the story and music to painting all 320 square feet of scenery. Barbara Knowlden, fourth grade teacher shared, “With the money from KRIS Wine, I was able to purchase the necessary supplies. It really helped my students’ self-esteem as they realized what they accomplished and how wonderful they looked in the costumes!”

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We Should, We Could, We Must: A Mandate for Art in Higher Education

Posted by Ron Jones, Sep 26, 2012 1 comment

Ron Jones

I used to believe that my role, and that of my teaching colleagues, was to ensure that we gave to our art majors our full measure of knowledge, skills, and understanding. I like to think that we took every opportunity to sharpen their critical eyes and guide them to more enriched sensibilities as they aspired to be artists, art teachers, and art historians.

That was what college was all about, and I thought that if they worked hard and gave it their “all,” then we’d applaud them at commencement and wish them well (while, among ourselves, we knew full well that many, perhaps most would not “make it”).

While I don’t think I ever said it straight out, I do believe that my message to graduates at every commencement was, “We’ve done our part; now it is up to you.” I now am embarrassed to say that implicit in this thinking was the notion that we in higher education need not assume any responsibility for what happens later, after our students leave. After all, we gave 100 percent to all of our students—so we thought—who were with us for those four, five, or six years. What they did after graduation was unquestionably up to them.

The national discourse about the value (or lack of value) of higher education is making it quite clear that there is a greater (or new) expectation that we in higher education now provide a bit more—perhaps a lot more—than a “discover yourself” curriculum that results in nearly half of arts graduates dropping out of the field before the second anniversary of their commencement (see Strategic National Arts Alumni Project that has been tracking the lives and careers of arts graduates in America). This, of course, is not a desirable result; therefore, we must change the way we’re doing things or we will continue to get the same result in years to come.

What has become obvious to me is that artists are entrepreneurs too. Artists have to network, have to market themselves as well as their work, they have to take risks and have to profit from failure not unlike those we recognize as the most successful entrepreneurs. Whether a designer or painter or sculptor or even art historian and art educator, there is a benefit to being additionally prepared with the tools to manage one’s career and apply one’s creativity to ensuring success.

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Election Time: Gauging School Board Candidate Support of Arts Education

Posted by Victoria Plettner-Saunders, Sep 21, 2012 1 comment

Victoria Plettner-Saunders

In presidential election years we often forget that there are really important races going on in our own communities. Here in San Diego we have a hotly contested mayoral race, the outcome of which could be as critical to locals as Obama v. Romney will be to the nation.

But we also have school board elections getting underway and the California Alliance for Arts Education (CAAE) has geared up for its election year Candidate Survey Project.

I’ve participated in previous years by soliciting responses to survey questions from the school board candidates which are then posted on the CAAE website. The results are promoted through press releases and pushed out through social media so that voters can find out how their candidates stack up with their support of arts education.

What I love about these surveys is that I always find out things about the candidate that I didn’t know—who played instruments in high school, who makes contributions to which arts organizations, etc.

They all seem to want to look good to the voters about the arts. Of course there are those who also talk about budget needs and core subject priorities, but I rarely see a candidate respond completely negatively when asked about their commitment to arts education.

This in itself is important because the survey response means they are on the record. It gives advocates a connection and an opportunity to turn them into allies when they become school board decision makers.

So now that I’ve told you all the great things about the surveys, let me share a resource with you that will help you create your own candidate survey. The CAAE website has all the tips, timelines, and templates to help you develop your own.

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A Busy Summer for the Arts Action Fund

Posted by Americans for the Arts, Sep 20, 2012 0 comments

The Americans for the Arts Action Fund, in partnership with NAMM: National Association of Music Merchants, The Recording Academy (GRAMMYs), and The United States Conference of Mayors partnered together to sponsor programs at both the Republican National Convention and the Democratic National Convention with the help of the respective local arts agencies in Tampa and Charlotte (Arts Council of Hillsborough County and the Arts & Science Council).

It all began with two events in Tampa for the Republican National Convention.

The first was ArtsSPEAK, a policy forum on the future of the arts and arts education. The second was ArtsJAM, an intimate concert performance featuring national recording artists celebrating the arts.

To kick things off, Arts Action Fund President Bob Lynch welcomed RNC delegates to ArtsSPEAK in Tampa:

Later, he was joined by former Arkansas Gov. Mike Huckabee, who moderated the panel of elected officials, advocates and arts leaders. Featured speakers included: Utah Gov. Gary R. Herbert; Mesa (AZ) Mayor Scott Smith; Hillsborough County School Board Member Doretha Edgecomb; Tampa Bay Times Marketing Director Kerry O'Reilly; and Jazz Musician/Former New York Yankee Bernie Williams.

You can listen to the full event via SoundCloud:

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Part of the Value of Culture (from The pARTnership Movement)

Posted by Will Maitland Weiss, Sep 20, 2012 1 comment

Will Maitland Weiss

Last Friday, a couple of Arts & Business Council of New York staff members attended a City Council hearing on how cultural organizations support New York City businesses, to help Councilman Jimmy Van Bramer, his City Council Committee on Cultural Affairs, and the Committee on Small Businesses in their effort to quantify the economic impact of and further connect arts and business.

Department of Cultural Affairs Commissioner Kate Levin was there and talked about the purchasing power of cultural organizations, particularly in terms of local spending in areas such as printing, catering, and equipment rentals.

Councilmember Van Bramer said, “Any time we cut the budget for cultural institutions, we are hurting small businesses.” Here’s what we said:

We all know why 51 million tourists come to New York.

We know that 6.3 million of them come to the Met Museum—so many, the Met is looking at opening seven days a week for the first time since 1971. There’s only one museum on earth that more people go to (the Mona Lisa is there), and no place on earth has the breadth and diversity of museums, and the breadth, depth, and impact of enrichment programs for public school children.

We know that Broadway always has been, is, always will be New York—more than 12 million attendees in 2011, more than $1 billion in ticket sales. How many other, smaller businesses are supported in and around the Great White Way?

We know that almost 200 movies and 140 TV shows were filmed in New York last year. It’s not just Woody Allen and Smash. This is where the top artists want to work, which creates 100,000 jobs for others behind the scenes, every one of whom shops, eats, spends (and pays taxes) in New York. Look at Buttercup and Kaufman Studios. Look at the expansion plans for Steiner Studios.

We know the economic impact figures for New York State are $25 billion a year, and 200,000+ jobs…or maybe it’s twice that by now (those are the Alliance for the Arts figures from 2005)? The most recent Municipal Art Society/Cultural Data Project figures from just 1,325 of the nonprofit culturals show 120,000+ people employed and over $5 billion in direct expenditures—just from the nonprofits.

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